ISO (International Organization for Standardization) is the world's largest developer and publisher of
Standards make an enormous and positive contribution to most aspects of our lives. Standards ensure desirable characteristics of products and services such as quality, environmental friendliness, safety, reliability, efficiency and interchangeability - and at an economical cost.
For consumers, conformity of products and services to International Standards provides assurance about their quality, safety and reliability.
ISO 9001 is the internationally recognised standard for an organisation's internal Quality Management. The term 'quality' refers to all those features of a product or service which are required by the customer.
An organisation's 'Quality Management' refers to an organisation's actions to ensure that its products or services satisfy its customers' quality requirements and complies with any regulations applicable to those products or services.
ISO 9001 certifies:
- that consistent business processes are being applied
- a set of procedures that cover all key processes in the business
- monitoring processes to ensure they are effective
- keeping adequate records
- checking output for defects, with appropriate and corrective action where necessary
- regular reviews of individual processes and the quality system itself for effectiveness
- facilitating continual improvement
ISO 14001 was first published as a standard in 1996 and it specifies the requirements for an organisation's environmental management system. It applies to those environmental aspects over which an organisation has control and where it can be expected to have an influence.
ISO 14001 is often seen as the corner stone standard of the ISO 14000 series.
It specifies a framework of control for an Environmental Management System
and is the only ISO 14000 standard against which it is currently possible
to be certified by an external certification body.